TERMS AND CONDITIONS

At Apartamentos Madrid Plaza we believe that the only way to do things is with transparency . Here we inform you about the process to follow when hiring an apartment.

#1. Prices

All our apartments have a price per month:

  • Standard: Month – € 1,650 (resulting rate per night € 55)
  • Premium: Month – € 2,145 (resulting rate per night € 72)
  • Premium with terrace: Month – € 2,345 (resulting rate per night € 78)
  • DeluxeMonth – € 2,640 (resulting rate per night € 88)
  • Deluxe (2 rooms): Month – € 2,860 (resulting rate per night € 92)
  • Deluxe Plus: Month – € 3,245 (resulting rate per night € 108)
  • Deluxe Plus Superior: Month – € 3,700  (resulting rate per night € 123)

In addition, we have special prices and conditions for companies and long stays, which must be consulted directly with the establishment.

#2. Increase per additional person:

Each of our apartments has a basic occupancy of 2 people, except our Deluxe Plus apartments whose basic occupancy is 4 people. The price increase for each additional person to this basic occupancy will be € 15 / night regardless of the type of apartment. The maximum number of people per apartment will be 4, except in the Deluxe Plus apartments, which have a maximum occupancy of 6 people. Children under 14 years old without extra cost.

#3. Formalize the apartment reservation

Immediately formulate your reservation request, we will contact you to indicate the necessary information to proceed with the confirmation of it. To obtain our reservation confirmation it is necessary to pay an amount of 25% of the rental price in advance . You can do it by transfer, credit card or deposit to the current account our staff will indicate you. Commissions or additional costs derived from the payment method will be your responsibility.

#4. Cancellation policy

Once your reservation is confirmed, if you wish to cancel it, you must requested it in writing and the amount delivered will be reimbursed, discounting a10% if the request is made at least 21 days before the date of entry; 50% if it occurs at least 14 days in advance and 75% if it occurs at least 7 days in advance of the arrival date.

No amount will be reimbursed if the cancellation request is made less than 7 days in advance of the indicated entry date.

#5. Arrival at the apartment

Go to the Madrid Plaza Apartments office (5º D) to show your identification, sign the rental contract and the apartment inventory, and pay in cash or credit card (or justify the payment previously made by transfer or deposit  of the rest of the rent and the deposit / guarantee equivalent to 10% of the rent that will be returned to you at the end of the lease in accordance with the contractual conditions. After that, we will give you the keys and show you how to use the equipment. If during your stay something breaks or you notice any damage, contact us immediately. If you need information on places of interest in Madrid, do not hesitate to contact our Customer Service department.

# 6. Check-in time

You must inform us of your expected arrival time at least 24 hours in advance.

# 7. Departure time (check-out)

On the day of departure (check-out) we will meet you at a previously agreed time to inspect the apartment.

# 8. Occupation

Only the contractually stipulated number of people can stay in the apartment.

# 9. Standards of Conduct

You must respect at all times the rules of good coexistence of the community of owners in which the property is integrated and you may not carry out annoying, harmful, unhealthy, dangerous, illegal or contrary activities in the apartment or in the common areas of the building moral or community statutes. The celebration of parties is not allowed in any case. If neighbors call the police or complain, you will have to vacate the apartment without the right to compensation or refund of the amounts paid.

#10. Responsibility

We are not responsible for damages that may occur during your stay in the apartment, including without limitation, personal injury, death, and loss due to fire, theft, or flood. In the event that you have a confirmed reservation and it is not possible to accommodate you in the apartment of your choice, the responsibility will be limited to a full refund of the amounts paid.