privacy policy

In compliance with the provisions of Organic Law 15/1999 of December 13, Protection of Personal Data, Inmobiliaria Castalia, SA, informs you that:

#1. Data of the Responsible

In compliance with the provisions of the General Data Protection Regulation 679/2016, Organic Law 15/1999, on the Protection of Personal Data (hereinafter «LOPD»), and Law 34/2002 of July 11, of Services of the Information Society and Electronic Commerce, and other applicable regulations, we inform you that the Responsible for the personal data processed on the Website, is:

  • Company name: AUREA QUETZAL SL  (Hereinafter The Company),
  • Address : Plaza de España, 6, 5ºD, 28008, Madrid
  • CIF: B-1282608
  • Telephone: +34 91 541 10 39 and
  • Email

At the Company we are committed to keeping the information you provide us in the strictest confidentiality avoiding unauthorized access, manipulation of information, loss, destruction or theft of information.

To do this, we will apply the security measures established by the applicable regulations and all those that our resources and modern technology allow us. Keep in mind that in many cases, it is essential that you provide the information we request in order to enjoy the benefits of our website.


#1. Object

The purpose of this Privacy Policy is to inform you about how we treat your Personal Data. If you do not agree with the terms contained in this Policy and do not accept them in your registration process, you will not be able to continue using and accessing the website. If you have any questions regarding the content, you can contact us at the email indicated in the header. 


#two. Area of application

This Policy applies to all Users who use the services of our website, regardless of where and when they operate.


#3. Data that we request from our Users

On the website we could request basic information through our contact form, such as your full name, address, telephone, leaving a space for you to send us your query, request, complaint or suggestion with free text. If the section “solutions for companies is used, we will collect professional contact information to be able to manage your query and make you a personalized proposal.

We could also process data obtained through cookies, which you can consult in more detail in our Cookies Policy.


#4. Purpose of the treatment

The purposes for which we request or automatically collect the information are the following:

  1. Management of your reservation
  2. Resolution of your query
  3. Make a budget or personalized proposal
  4. Processing of your recommendations
  5. Contact you for information about our services and periodically send you news of the sector, offers and promotions.
  6. Properly manage the web
  7. Facilitate navigation and orient it to your preferences
  8. Ensure the safety of our users
  9. Check in certain cases the veracity of your information
  10. Collaborate with the authorities, security forces and bodies, as well as the judicial systems of each country that may, through legal channels, request information and collaboration from us for the prevention of fraud, money laundering, and any other crime of any nature.
  11. Carry out marketing actions, send you promotional messages, depending on your communication preferences, notify you about events, offers and activities that may interest you.


#5. Outsourcing

The User expressly authorizes the Company to contract totally or partially with third parties whose intervention it deems appropriate for the proper development of the services. In this case, the Company undertakes to sign a contract with the subcontracted third party that stipulates the obligations that it must comply with in relation to the protection of personal data, especially it will be required to comply with the same protection obligations of data to which the Company has committed to its Users, as well as sufficient guarantees of application of appropriate technical and organizational measures so that the treatment is in accordance with the applicable regulations.

The Company will be diligent in the selection of suppliers through the application of regulatory compliance verification mechanisms, in order to minimize as much as possible any risk that may affect the security of the information to which the third party may access.


# 6. Users’ Rights

The RGPD includes a series of fundamental rights in favor of the people whose data is processed. This section offers information on how to exercise the rights that assist you as a User, regarding your personal data.

All the rights mentioned below, you can exercise them by sending your request by email as indicated in section 1, accompanying a copy of your identity document.

Please note that we may ask you for additional information to verify your identity before proceeding with your request.

  • Right of access:

The right of access allows the User to know and obtain free information about their personal data subjected to treatment. You can ask us to tell you what information we keep about you.

  • Right of rectification:

This right is characterized because it allows correcting errors, modifying the data that turn out to be inaccurate or incomplete and guaranteeing the certainty of the information being processed. You must inform us of any changes to your data and will be responsible for updating your information.

  • Right of cancellation / deletion / forgetfulness:

The right of deletion allows the data that turn out to be inappropriate or excessive to be deleted without prejudice to the blocking duty, set out in the LOPD.

  • Right of opposition:

The right of opposition is the right of the User not to carry out the processing of their personal data or to cease it for certain purposes. You can oppose the processing of your data indicating the specific purposes that are opposed.

  • Right of Portability:

The right to portability will allow you to request a copy of your personal data in a structured format, commonly used and mechanically read.


# 7. Security measures

In the treatment of your personal information we apply adequate security measures according to the type of data and the advances in technique, our physical and legal means. Our goal is to prevent unauthorized third party access, theft, loss or disclosure of your information. However, the Internet is not a totally safe environment, so even if we apply all possible security measures, the risk of incident regarding the information will never completely disappear, for this reason we ask you if you detect any incident or have indications that your information may be at risk, please contact us so we can investigate and provide solutions.


# 8. Modifications to the Privacy Policy

The Company could in the future modify this Privacy Policy. In case of modification, in addition to publishing the updated version, we will inform you about said modification with a window on the web. You should read these modifications before continuing to use the web.


# 9. Applicable law and jurisdiction

This Policy, as well as the use of the Website, will be governed by Spanish legislation. Any controversy will be resolved before the courts corresponding to the user’s domicile.

In the event that any stipulation turns out to be unenforceable or void by virtue of the applicable legislation or as a consequence of a judicial or administrative resolution, said unenforceability or nullity will not make this Policy unenforceable or void as a whole. In such cases, The Company will proceed to modify or replace said stipulation with another that is valid and enforceable and that, as far as possible, achieves the objective and claim reflected in the original stipulation.